Frequently Asked Questions

You can book your apartment online in 4 easy steps:

  • Search for an apartment using the online calendar.
  • Choose your apartment and click the “book” button.
  • You will get your booking details. Fill in your personal details.
  • Prepay using a credit card or Paypal. The remaining balance will be paid upon arrival along with the refundable damage deposit. Once you have properly booked the apartment you will receive a confirmation email with all the details.

It's easy, fast, secure and simple!

We accept VISA / MasterCard.

The standard check-in time is from 3 pm to 8 pm, unless arranged otherwise. Check-ins after 8 pm incur an extra charge of 40€ and 60€ after 12am.

The check-in is from 3 p.m. We suggest that you call or send an email to the contact person specified in the booking confirmation email and ask if an early check-in is possible.

Yes. Please note that check-ins after 8 pm incur an extra charge of 40€, and 60€ after 12am. 

The standard check-out time is before 11 am, unless arranged otherwise.

Yes, you have to enter your estimated arrival time when you make your booking. In addition, we kindly ask you to contact us when arriving at the airport or one hour prior your arrival in order to confirm the check-in time at the apartment. Our specific contact information will be sent to you in the confirmation email.

Please contact us when arriving in Barcelona in order to confirm your check-in time. On the arrival day we will be waiting for you at the apartment to welcome you, show you around the apartment and give you the keys.                         FF

Yes, towels and bed linen are provided for all guests.

Yes, all the apartments require a damage deposit to be paid at the check-in. Please refer to the apartment file in order to know the requested amount for each apartment. The damage deposit is refunded at the end of your stay, after we have inspected the apartment.

Please call us immediately to assess the damage. We will do our best to try and fix or replace the broken item/s and we will evaluate whether you will be charged for the damaged items.

Only babies 0-2 years-old do not pay for the stay.

Baby cots are available in some apartments. Please refer to the apartment description - equipment section for each apartment to check whether a baby cot is provided. This service is free of charge.

To modify the number of people or to add nights to your stay, please contact us and we will do our best to make these changes. Please note that we cannot transfer your booking to another apartment. This is considered as a cancellation. The prepayment is not refunded and you will need to make a new booking. For further information, please read our Terms & Conditions.

To cancel your booking, please contact us. For more information on cancellations, please refer to our Terms & Conditions.

No, the person making the booking and signing the rental contract upon arrival has to be at least 18 years old. Only minors accompanied by their parents are accepted.

The pets are not allowed. Contact us for more information.

No. All our apartments are Non-Smoking. However, smoking is permitted on balconies or terraces.